Combine your Vietnam orders into one international shipment.

Yes. After VI PICK approves your forwarding request and registers the batch, we provide the Vietnam delivery details and customer reference for the approved sellers. The address is not published for unrestricted use. Every incoming parcel must be registered before shipment so VI PICK can identify, receive, and match it safely.

Yes. You can combine registered, prepaid retail orders from Shopee Vietnam, Instagram sellers, brand websites, and other reasonably verifiable shops. Each parcel must carry the batch or customer reference and match the declared seller, tracking, contents, quantity, and value. Eligibility still depends on product, courier, and destination-country restrictions.

Yes. Register each expected parcel before the seller ships it. Send the seller name, courier or tracking number when available, expected contents, quantity, purchase value, and final destination. Unregistered, incorrectly labelled, COD, or restricted parcels may be refused or held while VI PICK asks you to verify the shipment.

VI PICK opens registered parcels with your authorization, records a QC video, and checks the expected item count, selected variation, and visible condition. This is not authentication, laboratory inspection, functionality testing, or a guarantee against hidden defects. The customer remains responsible for the seller’s description and product performance.

VI PICK pauses the forwarding batch and sends the available QC evidence when an item appears wrong or visibly damaged. You decide whether to accept it or pursue the seller’s return process. Contacting the seller, arranging a domestic return, or monitoring an exchange is outside the default fee and may be quoted separately.

A registered batch includes 14 calendar days of storage starting when its first registered parcel reaches VI PICK. If other parcels are delayed, tell us before the deadline. Storage beyond 14 days, the revised deadline, and any related charge are confirmed in writing. The batch remains on hold until applicable balances are paid.

No. Combining parcels and removing suitable redundant packaging may reduce chargeable weight or avoid several separate international shipments, but savings are not guaranteed. Fragile, structured, leather, collectible, or deformation-sensitive items may need their original protection. The final result depends on the packed dimensions, weight, destination, and carrier rules.

VI PICK confirms the outbound charge after consolidation and final packing. The selected carrier normally uses chargeable weight, comparing the parcel’s actual weight with its volumetric weight and charging whichever is higher. The written quote also reflects the destination, delivery zone, declared contents, available service, and carrier rate at dispatch.