Common questions, short answers.

No. VI PICK is a Vietnam personal shopping service. There is no cart or checkout. Every request is checked and quoted in writing before payment. Start requests through our official Instagram; TikTok and Email remain secondary contact options.

No. We check availability and send a written quote first. You only pay after you approve the quote.

Yes. Instagram is the primary request channel. Send us the post, screenshot, link, or reference photo — anything that shows what you're looking for.

We can help check the brand's size guide and listed measurements when available.

Final size choice is approved by the customer before ordering.

Yes. Send your preferred style, usual size, and body measurements if available.

We can help check Vietnamese brands or items that offer XL when available. Final size availability depends on each brand's size chart and stock.

Your quote includes Product Price, VI PICK Service Fee, and estimated International Shipping.

The service fee is a flat fee based on product value. Customs duties, taxes, import fees, or local delivery charges are not included.

View full pricing breakdown

We accept bank transfer, Wise, and Payoneer in USD or VND.

For most orders, a 50% deposit confirms the request after quote approval. The remaining balance and international shipping fee are paid before shipment.

If VI PICK cannot source the item after deposit, the deposit will be refunded.

After delivery, refund requests are accepted only if the wrong item was sent compared with the approved order details.

To request support, contact VI PICK within 48 hours of delivery with a full unboxing video, clear photos, and order details.

US, EU, UK, Australia, and most of Southeast Asia. Ask us for other destinations — usually possible.

Order processing in Vietnam usually takes 2–7 business days, depending on the source store and item availability.

International shipping time depends on destination, carrier, customs, and local delivery conditions.

No. Import duties and taxes at the destination country are the buyer's responsibility.

Yes. We can share estimated international shipping rates as a reference.

Final shipping cost depends on actual package weight, package size, destination, and courier rate at the time of shipment.

We usually ship with DHL, FedEx, or UPS, depending on destination, package size, delivery speed, and available rate.

Tracking is provided once the package is shipped.

Yes. Once the item arrives in Vietnam, we complete a basic item check for item match, size, color, visible condition, tags, and packaging where applicable.

Insurance is available upon request.

We request signature on delivery whenever the courier service supports it. Availability may depend on destination, courier, and local delivery conditions.

If a package is reported lost, VI PICK will help open an investigation with the courier.

Any compensation or claim result depends on the courier's policy and the shipping service selected.

Only follow payment instructions from VI PICK official channels listed on our website.

No payment is required before you receive and approve a written quote.

If a message comes from an account that is not listed on our website, treat it as unverified.

No. VI PICK does not source replicas.

We source from Vietnamese brands, stores, ateliers, and sellers we can reasonably verify.