How it works

From your idea to one parcel.

A clear five-step process, with approval points before we order and before we ship.

Process

Five steps, one conversation.

Every step happens in writing so you have a record from reference to doorstep.

01

Send your request

Share links, photos or describe what you are looking for.
02

Review your quote

We confirm availability and send a written cost breakdown.
03

We order locally

After your initial payment, we place the approved orders.
04

Review your QC

We inspect the items and send a QC video for review.
05

Combine & ship

We confirm final shipping, dispatch the parcel and send tracking.

Before shipment

Your order is checked from pickup to packing, with visible details reviewed and a QC video shared before shipping.

Picked up in store.

Checked piece by piece.

Colour and size checked.

Visible details reviewed.

QC video before shipping.

Combined where possible.

Timing

Quote reply Usually within 24 business hours.
Order processing Usually 2–7 business days, depending on the source store and item availability.
International shipping Delivery time varies by destination, carrier, customs, and local delivery conditions.

Customs duties, taxes, import fees, or local delivery charges, if applicable, are paid by the recipient.

Send a photo, link, post, or style reference on Instagram. We'll check availability and reply with a written quote.

Only follow payment instructions from VI PICK official channels.